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Shipping & Returns

 

 

SHIPPING POLICY – SmoothSpine

 


 

When will my order ship after purchasing?

 


Processing takes 1–3 business days, Monday through Saturday, excluding holidays. Shipping times vary depending on your location. Please refer to the estimated delivery times below:


Estimated Shipping Time:

 

  • Contiguous USA: 3 to 5 business days via UPS tracked priority mail

  • Canada: 5–10 business days via UPS tracked priority shipping

  • United Kingdom: 4–7 business days via Royal Mail

  • Non-Contiguous USA (PR, HI, AK): 7–12 business days

  • Australia: 6–8 business days

  • Saudi Arabia, Bahrain, Kuwait, UAE, Qatar: 10–16 business days

  • Russia, Chile: 10–16 business days

  • Other International Orders: 10–20 business days

 

 

 

 

Tracking Availability

 


Tracking is available for orders shipping to the USA, Australia, Bahrain, Belgium, Canada, Chile, Denmark, France, Germany, Hong Kong, Kuwait, Netherlands, New Zealand, Qatar, Saudi Arabia, Spain, Russia, UAE, and the UK.


USA orders are shipped from within the USA from our warehouse. Most international packages ship from our Asia warehouse for fastest and most reliable delivery outside the US.

 

 

 

Lost Packages

 


We use UPS for reliable delivery. In rare cases where packages are lost in transit, SmoothSpine is not responsible for these losses. We strongly recommend selecting insured shipping at checkout to ensure a replacement is sent at no cost and a credit is provided in case of loss.

 

 

 

How is my shipping cost calculated?

 


Shipping cost is based on:

 

  • Your shipping address

  • The shipping method selected

  • The weight of your order

 


For free shipping, we ship via USPS or UPS, depending on your location.

 

 

 

Do international orders include extra duties or taxes?

 


No. International orders do not include import duties, taxes, or brokerage fees. These charges are collected upon delivery by the shipping carrier and are the customer’s responsibility. Check with your country’s customs office for any applicable charges.

 

 

 

RETURNS POLICY – SmoothSpine

 


 

How can I return my product?

 


We offer a 90-day return window from the date of delivery.


 

Return Steps:

 

 

  1. Contact Us: Email support@smoothspine.com with your order number and reason for return. If the product is unused, let us know how many items you have remaining.

  2. Wait for Confirmation: We’ll review your request and provide return approval with further instructions.

  3. Send It Back: Ship your return to:

 

2A Brands Inc.  
Returns Department – SmoothSpine  
4391 W Hargrave Ave  
Post Falls, ID 83854-8380  
USA

 

  1. Provide Tracking: We recommend using a tracked shipping method. SmoothSpine is not responsible for lost return packages.

  2. Receive Your Refund: Once we receive and inspect the return, we’ll issue a refund minus a 10% restocking fee. Refunds take 3–5 business days to appear on your payment method.

 


📩 Didn’t receive your refund after 15 business days? Email support@smoothspine.com.

 

 

 

My SmoothSpine product arrived damaged or defective

 


If your order arrived damaged, defective, or incorrect, contact support@smoothspine.com immediately. We’ll review and resolve your case as quickly as possible.

 

 

 

Can I return a gently used product?

 


If your product isn’t the right fit, reach out to support@smoothspine.com. While we don’t cover return shipping for used items, we’re happy to work with you on a resolution.

 

 

 

90-Day Worry-Free Guarantee

 


All SmoothSpine products come with a 90-day money-back guarantee. If you’re not satisfied, we’ll make it right.

 

 

 

REFUND POLICY – SmoothSpine

 


You have 90 days from receiving your item to request a return.


 

Eligibility for Returns

 

 

  • Items must be in original condition (unused, with tags, in original packaging)

  • Proof of purchase (order confirmation or receipt) is required

  • Returns must be approved before shipping items back

 


📩 Start your return by emailing support@smoothspine.com

 

 

 

Important Return Guidelines

 

 

  • Only one return per customer per order per address is allowed

  • Lost return packages are not our responsibility unless you selected Express Insured Shipping

  • If approved, we’ll send you a return shipping label with instructions. Unapproved returns will not be accepted

  • Please contact our support team before filing a chargeback. Filing a chargeback can delay resolution by 2–3 months, compared to our usual 1–2 weeks

 

 

 

 

Damages and Issues

 


Received the wrong item or something damaged? Email support@smoothspine.com immediately so we can help.

 

 

 

Non-Returnable Items

 


We cannot accept returns for:

 

  • Perishable goods (food, plants, etc.)

  • Personal care items (opened skincare, beauty products)

  • Hazardous materials (flammable liquids or gases)

  • Custom or personalized products

  • Gift cards or final sale items

 


📩 Not sure if your item is returnable? Contact support@smoothspine.com

 

 

 

Exchanges

 


To exchange a product, return the original and place a new order. This allows for faster processing.

 

 

 

EU 14-Day Cooling Off Period

 


If your order is shipping to the European Union, you have 14 days to cancel or return it for any reason. Item must be unused and in original packaging with proof of purchase.

 

 

 

Refunds

 


Once we inspect and approve your return, we’ll issue a refund to your original payment method within 10 business days.


📩 Haven’t received your refund after 15 business days? Email support@smoothspine.com.

 

Company Contact: 

 

2A Brands Inc.  
Returns Department – SmoothSpine  
4391 W Hargrave Ave  
Post Falls, ID 83854-8380  
USA